Terms and Conditions of Carriage and Relocation Services
This Agreement sets forth the terms and conditions under which Specific Relocations, hereinafter referred to as “the Company”, undertakes to provide packing, moving, storage, and related relocation services to the Client (hereinafter referred to as “the Customer”). By accepting a quotation, signing a job order, or availing of our services, the Customer acknowledges that they have read, understood, and agreed to the following terms and conditions.
1. Scope of Services
1.1. The Company shall provide packing, loading, transportation, unloading, and (if applicable) unpacking of household, office, or commercial goods as mutually agreed and specified in the quotation.
1.2. Services may include local, domestic (within India), international relocations. Warehouse and custom clearance services .
1.3. Additional services such as warehousing, insurance, customs clearance, cleaning, or pest control shall be provided only upon written confirmation and additional cost.
2. Quotation and Charges
2.1. All quotations are based on the declared volume or weight of goods, distance, type of packing materials, manpower required, and nature of service.
2.2. Quotations are valid for a period of fifteen (15) days from the date of issue unless otherwise stated.
2.3. Any additional goods or services requested after confirmation will be subject to revised charges.
2.4. Taxes, duties, levies, or customs fees (where applicable) shall be borne by the Customer unless otherwise agreed in writing.
3. Payment Terms
3.1. For Local and Domestic Relocations, 100% of the total amount is payable as advance upon confirmation, and the remaining balance shall be paid prior to unloading or delivery at destination.
3.2. For International Relocations, 70% advance payment is required upon booking, and the remaining balance shall be paid before dispatch or release of shipment.
3.3. All payments shall be made by bank transfer, UPI, or cheque (subject to clearance).
3.4. The Company reserves the right to withhold delivery of goods until full payment is received.
3.5. All advance payments are non-refundable once the service process has commenced.
4. Insurance and Liability
4.1. The Company strongly recommends the Customer to obtain transit insurance coverage for their shipment.
4.2 Insurance, if arranged, will be subject to the terms and conditions of the respective insurance provider.
4.3 The Company’s liability is limited strictly to the extent of the insurance coverage or the declared value, whichever is lower.
4.4. The Company shall not be liable for any loss, damage, or delay caused by:
Acts of God (e.g., fire, flood, earthquake, storm)
- War, strikes, riots, or government actions
- Acts of God (e.g., fire, flood, earthquake, storm)
- Inadequate packing when performed by the Customer (“owner-packed goods”)
4.5. Any claim for damage or loss must be notified to the Company in writing within 24 hours of delivery.
5. Packing and Handling
5.1.The Company shall use standard, industry-grade packing materials suitable for the nature of goods.
5.2 Fragile, electronic, or valuable items must be declared prior to packing.
5.3 The Company shall not be held liable for internal damage to electrical, electronic, or mechanical items not visible at the time of delivery.
6. Transit and Delivery
6.1.Transit times provided in the quotation are approximate estimates and may vary due to factors beyond the Company’s control such as customs clearance, weather, or transport delays.
6.2 The Customer must be present or represented at the time of delivery for verification of goods.
6.3 Any delay in taking delivery beyond the agreed period may incur demurrage or storage charges.
7. Customs and International Regulations
7.1.For international relocations, the Customer is responsible for providing accurate and complete documentation required for customs clearance at origin and destination
7.2 The Company shall not be held responsible for penalties, storage, or delay caused by incomplete, inaccurate, or false documentation.
7.3 The Customer shall comply with all applicable import/export laws, and the Company reserves the right to refuse carriage of restricted or prohibited items
8. Prohibited and Restricted Articles
The following items shall not be accepted for transport under any circumstances:
- Firearms, ammunition, explosives, or hazardous materials
- Perishable goods, live plants, or food items
- Cash, jewelry, precious metals, or personal documents
- Liquids, alcohol, narcotics, or any items prohibited by law
Any undeclared restricted items discovered during handling may result in shipment delay or confiscation by authorities, for which the Company bears no liability.
9. Storage and Warehousing
9.1.Goods stored in the Company’s warehouse are accepted at the Customer’s risk unless insured separately.
9.2 Storage charges are billed on a monthly basis.
9.3 Failure to pay storage fees for more than 60 days may result in disposal or auction of goods after due written notice.
10. Storage and Warehousing
10.1 Cancellations must be made in writing at least 48 hours prior to the scheduled date of service.
10.2 Cancellations made after commencement of packing or dispatch shall attract proportionate service charges.
10.3 Postponement of relocation is subject to availability of transport and manpower, and may result in revised pricing.
11. Limitation of Liability
11.1The Company’s liability shall not exceed the declared value or insured amount of the goods, whichever is lower.
11.2 The Company shall not be responsible for indirect, consequential, or emotional loss (e.g., loss of profit, sentimental value, or inconvenience).
11.3 Liability in case of international shipments shall be governed by applicable international conventions, including but not limited to the Hague-Visby Rules and the Carriage by Air Act, 1972.
12. Dispute Resolution and Jurisdiction
12.1 In the event of any dispute or claim, both parties shall first attempt an amicable settlement.
12.2 Failing which, the dispute shall be subject to the exclusive jurisdiction of the courts at Bangalore , Karnataka , India].
12.3 This Agreement shall be governed and interpreted in accordance with the laws of In
13. Force Majeure
The Company shall not be held liable for any delay, loss, or damage arising from circumstances beyond its reasonable control, including natural disasters, strikes, transport disruptions, or government restrictions.
14. Amendments
The Company reserves the right to amend or modify these Terms and Conditions at any time without prior notice. Any such amendment shall apply to new bookings or agreements executed after the date of revision.
15 . Acknowledgment
By signing this document or confirming the quotation, the Customer acknowledges that they have read, understood, and agreed to abide by the above Terms and Conditions.