1. Introduction:
Specific Relocations (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.This Privacy Policy explains how we collect, use, store, and protect your information when you use our services — including local, domestic, and international relocation, storage, packing, cleaning, and logistics — and when you communicate with us via our website, email, or WhatsApp Business. By using our website, submitting a quotation request, or communicating with us digitally, you agree to the terms described in this policy.
2. Information We Collect:
We may collect the following types of information to process your relocation or related services:
2.1 Personal Information
- Full name, address (origin and destination)
- Contact numbers, email ID, and WhatsApp number
- Date of birth (for customs and verification, where required)
- Identification details (Aadhaar, Passport, PAN, etc.)
2.2 Service-Related Information
- Inventory of items to be moved
- Shipment volume, weight, and service category
- Insurance details and declared value of goods
- Pickup and delivery dates
- Customs documents (for international relocations)
2.3 Payment and Transaction Information
- Bank or UPI details for transaction processing
- Billing name and address
- Invoice records
- [ We do not store card or sensitive banking data directly; all payments are handled through secure channels.]
2.4 Communication and Website Data
- Chat messages, emails, and WhatsApp communication related to service inquiries or bookings
- IP address, device data, and cookies (for analytics and site improvement)
- Invoice records
- We do not store card or sensitive banking data directly; all payments are handled through secure channels
3 Purpose of Collecting Information
We collect and use personal data only for legitimate business purposes, such as:
- Preparing quotations, contracts, and invoices
- Coordinating pickup, transport, customs, and delivery
- Providing updates and support throughout the relocation
- Processing insurance, billing, and payments
- Complying with legal and regulatory requirements
- Improving our services, website experience, and communication efficiency
4 Data Sharing and Disclosure
We do not sell or rent your data to any third party. Information may be shared only with :
- Authorized transporters, logistics partners, or agents involved in your relocation
- Government authorities if legally required
- Insurance providers or customs brokers (for relevant shipments)
- IT or communication service providers (e.g., WhatsApp Business API, email hosting) under strict confidentiality terms
5 Data Storage and Security
We store personal data securely using administrative, physical, and electronic safeguards to prevent unauthorized access, loss, or misuse. However, while we use reasonable security measures, no digital transmission is 100% secure, and customers share information electronically at their own discretion.
6 Data Retention
Your personal data will be retained only for as long as required to fulfill service obligations or comply with legal requirements.
Once no longer needed, data will be permanently deleted or anonymized.
7 International Data Transfers
For international relocations, your personal data may be shared with our overseas agents, customs brokers, or shipping partners solely for service execution and compliance with customs or local authorities.
By availing international services, you consent to such cross-border data transfers.
8 Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or update of inaccurate information
- Request deletion of your personal data (where legally permissible)
- Withdraw consent for non-essential communication or marketing To exercise these rights, please contact us at Support@specificrelocations.com
9 Cookies and Website Tracking
Our website may use cookies to improve user experience, analyze traffic, and store preferences. You may disable cookies in your browser settings, though some site features may be limited as a result.
10 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Users are encouraged to review the privacy policies of those external sites independently.
11 Confidentiality Commitment
All employees, partners, and contractors of Specific Relocations who have access to customer data are bound by strict confidentiality agreements and are prohibited from disclosing or misusing such information.
12 WhatsApp & Digital Communication Consent
12.1 By sharing your WhatsApp number or initiating communication with Specific Relocations, you consent to receiving messages related to your relocation, including:
- Quotations, booking confirmations, and invoices
- Pickup and delivery notifications
- Payment reminders and feedback requests
- Withdraw consent for non-essential communication or marketing To exercise these rights, please contact us at Support@specificrelocations.com
12.2 The Customer authorizes the Company to use WhatsApp, SMS, email, or similar platforms for professional and service-related communication.
12.3 The Company may share limited information (name, address, shipment details) with its authorized staff, drivers, or agents to coordinate your move.
12.4 All communications through WhatsApp or other digital platforms shall be deemed legally valid and binding as part of the service agreement, unless contradicted in writing.
12.5 The Customer may withdraw consent for WhatsApp or digital communication at any time by notifying the Company in writing at support@specificrelocations.com .
12.6 The Company shall not send unrelated or promotional messages unless explicit consent is provided by the Customer.
13 Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website, and the “Effective Date” will indicate the last update.